Shipping policy

Great. With those details, here is the final ready-to-paste Shipping Policy for Timber & Twine. I’ve incorporated the 3–5 business day processing time, international shipping, variable carriers, and the 2-day damage-reporting window.

SHIPPING POLICY

Last Updated: September 28, 2026

Thank you for shopping with Timber & Twine. Many of our products are personalized or made to order, and we take care to prepare each order according to the personalization details provided at checkout.

This Shipping Policy explains our processing, shipping, delivery, and damaged-shipment procedures.

ORDER PROCESSING TIMES

Orders typically ship within 3–5 business days after your order is placed.

Many Timber & Twine products are personalized, engraved, etched, or otherwise made to order. Processing time allows us to create, inspect, package, and prepare your order for shipment.

Business days do not include weekends or U.S. federal holidays.

During holidays, promotional periods, unusually high order volumes, or other exceptional circumstances, processing may take longer. If we anticipate a significant delay affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.

Processing time is separate from shipping/transit time. The 3–5 business day timeframe refers to the time before your order ships and does not include the time required for the carrier to deliver your package.

PERSONALIZED ORDERS

Please carefully review all personalization information before submitting your order, including names, initials, dates, spelling, capitalization, punctuation, designs, and other customization details.

Customers are responsible for the accuracy of the personalization information submitted with their order.

Because personalized products may enter production shortly after an order is placed, changes or cancellations may not be possible once production has begun.

SHIPPING METHODS & CARRIERS

Available shipping options and applicable shipping charges will be displayed at checkout when available.

We may use different shipping carriers depending on the destination, package size, selected shipping service, availability, and other logistical considerations.

The carrier used to fulfill your order may therefore vary from order to order.

Any estimated delivery time displayed at checkout or provided by a shipping carrier generally represents estimated transit time after your order has been processed and shipped.

SHIPPING & DELIVERY ESTIMATES

Once your order has been transferred to the shipping carrier, delivery time depends on the destination, shipping service, carrier, customs processing where applicable, weather, and other factors.

Delivery dates and transit times provided by Timber & Twine or a shipping carrier are estimates unless expressly identified as guaranteed.

Carrier delays can occur due to weather, holidays, transportation disruptions, customs processing, high shipping volumes, service interruptions, or other circumstances outside our reasonable control.

Timber & Twine cannot guarantee delivery by a particular date based solely on an estimated delivery date.

ORDER TRACKING

When tracking is available, you will receive shipping confirmation with tracking information after your order has shipped.

Please allow time for the carrier to scan your package and update its tracking system. Tracking information may not become active immediately after a shipping label is created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before submitting your order.

If you discover an error in your shipping address, contact us as soon as possible at info@thetimberandtwine.com. We will make reasonable efforts to correct the address if the order has not yet shipped, but we cannot guarantee that changes can be made after an order has been submitted or entered production.

Once an order has shipped, we generally cannot change the delivery address.

If an order is returned to Timber & Twine because of an incorrect or incomplete address supplied by the customer, an unsuccessful delivery attempt, or failure to claim the package, the customer may be responsible for additional shipping charges required to resend the order, to the extent permitted by applicable law.

LOST OR DELAYED PACKAGES

If tracking indicates that your package remains in transit but appears delayed, please allow the shipping carrier reasonable time to complete delivery.

If you believe your package has been lost in transit, please contact us at info@thetimberandtwine.com with your order number and tracking information.

We will make reasonable efforts to assist you in investigating the shipment with the applicable carrier. Carrier investigations and claims may require additional processing time.

PACKAGES MARKED AS DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, please check the delivery location carefully, including porches, side doors, mailrooms, parcel lockers, reception areas, or other locations where the carrier may have left the package.

We also recommend checking with household members, neighbors, building management, or a front desk where applicable and confirming that the shipping address on your order is correct.

You may also contact the shipping carrier directly for additional delivery information.

If you are still unable to locate your package, contact us at info@thetimberandtwine.com, and we will assist you in determining the appropriate next steps.

DAMAGED ITEMS

Please inspect your order promptly upon delivery.

If your order arrives damaged, you must contact Timber & Twine within 2 days of receiving the product so that we can review the issue and, when appropriate, initiate a claim with the shipping carrier.

Please email info@thetimberandtwine.com and include:

Your order number;
A description of the damage;
Clear photographs showing the damaged product; and
Photographs of the shipping box, packaging materials, and shipping label, where possible.

Please retain the damaged product and all original packaging while your claim is being reviewed. The shipping carrier may require the packaging, photographs, or additional documentation to process a claim.

We will review reported damage in accordance with our Refund Policy and applicable law.

The 2-day reporting period is intended to allow us to investigate shipping damage promptly and does not limit any rights or remedies that cannot legally be limited under applicable law.

PERSONALIZED & CUSTOM ITEMS

Many Timber & Twine products are personalized specifically for the customer.

If a personalized or custom product is produced as ordered and is materially consistent with the applicable product listing and the personalization information submitted by the customer, it is subject to the personalized-item provisions of our Refund Policy.

A shipping or carrier delay does not, by itself, change the personalized or custom nature of an item.

However, if your order arrives damaged, defective, materially different from the applicable product description, or with personalization that differs from the personalization information you submitted, please contact us so that we can review the issue.

INTERNATIONAL SHIPPING

Timber & Twine offers international shipping to eligible destinations.

Available international shipping options will be displayed at checkout when shipping is available to the customer's destination. The carrier used for international shipments may vary depending on the destination, package, service availability, and other logistical considerations.

International delivery times are estimates and may be affected by customs clearance and other procedures in the destination country.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, import taxes, tariffs, brokerage fees, or other charges imposed by the destination country or applicable authorities.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Timber & Twine does not control these charges and cannot predict their amount. Customers are responsible for understanding any import requirements, restrictions, duties, or taxes applicable in their destination country before placing an order.

Customs processing may also delay delivery. Timber & Twine is not responsible for delays caused by customs authorities or other governmental agencies.

MULTIPLE PACKAGES

Orders containing multiple products may occasionally ship in separate packages.

If your order is divided into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different days.

HOLIDAY & TIME-SENSITIVE ORDERS

During holidays and periods of unusually high order or shipping volume, processing and carrier transit times may be longer than normal.

If you are purchasing a personalized product for a holiday, birthday, anniversary, wedding, graduation, or other time-sensitive occasion, we strongly recommend ordering as early as possible.

Unless Timber & Twine expressly provides a guaranteed delivery date in writing, estimated delivery dates should not be interpreted as guarantees that an order will arrive before a particular holiday, event, or date.

CHANGES TO THIS SHIPPING POLICY

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, carriers, services, business operations, or applicable requirements.

The most current version will be available on our website with the applicable "Last Updated" date.